Course curriculum

  • 1

    Welcome and Introduction

  • 2

    Module 1: Improving Process Resource Area Capability

    • Improving Process Resource Area Capability

    • Module 1 Quiz
  • 3

    Module 2: Standing Phase Process Capability

    • Standing Phase Process Resource Capabilities and Indicators

    • Stress Testing Cyber Plans; Developing Customer Outreach Matrix

    • Comms Presence in CritSit Drills; Aligning Customer Outreach to Contract Requirements

    • Getting Customer Outreach /Social Media Monitoring Processes in Shape

    • Conducting Regular CritSit Exercises

    • Root Cause Analysis Capability; Tailoring Channels to Audiences

    • Connecting with Security Media; Setting Up End User Feedback Loops

    • Setting Up the Right Partner and Compliance Program Processes

    • Product/Service Legal Oversight; Processes for Priority Customers

    • Getting the Right Cadence for CritSit Exercises; Creating a Situation Severity Scale

    • Processes for Internal Customer Updates; Conducting Murphy's Law Workshop

    • Unblocking Information Flow; CritSit Handling Methadology; Vulnerability Assessments

    • Addressing Flaws in Internal Communications Practices and Communications Flows

    • Gaps in Strategy and Execution; Cadence of Vulnerability Assessments; Processes to Support Drills

    • Creating Cybersecurity Plan; Preparing for Government Inquiries

    • Postmortem Follow-up; 24x7 Staffing

    • Setting Aside Budget to Address Risks; Alerting Stakeholders of Potential CritSits

    • Module 2 Quiz
  • 4

    Module 3: Response Phase Process Capability

    • Response Phase Process Resource Capabilities and Indicators

    • Establishing a Statement Dissemination Process and Quick Review Cycle

    • Comms Input on CritSit Decisions; Building Trust Through Internal Comms

    • Processes for Building Muscle Memory/Toyota Kata; Update Channels

    • Role Clarity; Meeting Legal Obligations

    • Ongoing Legal Oversight; Government Communications; Responding to the Unexpected

    • Troubleshooting Processes; Response Statement; Passing the Red-Face Test

    • Detecting Potential Disclosures; Filling the Information Void

    • When and How to Escalate: Getting Information and the Truth

    • Activating the Crit Sit Plan and Providing Access to the Situation Room

    • Choosing the Right Channels; Determining Who Gets Updated

    • Tracking Level of Media Interest; Recognizing a Full-blown Crisis

    • Module 3 Quiz
  • 5

    Module 4: Aftermath Phase Process Capability

    • Aftermath Phase Process Resources Capabilities and Indicators

    • Setting up the Postmortem Process: Establishing Accountability

    • Addressing Long-Term Issues; Updating Response Plan Based on Learnings

    • Applying Learnings To Standing Phase; Assessing Comms Credibility

    • Assessing Plan v. Reality; IT Practice and Process Learnings

    • Communicating Learnings; Strong Influencer Follow-up

    • Winning Back Customer Loyalty; Global Legal Compliance

    • Limiting Legal Scrutiny and Class Action Lawsuit Risk

    • Meeting Legal Obligations; Maintaining Law Enforcement Relations

    • Postmortem Communications; Credible Follow Up to Fortify Relationships

    • Escalation in the Postmortem; Legal Follow Up; Protecting Global Interests

    • Restoring Credibility with Influencers

    • Module 4 Quiz
  • 6

    Module 5: Summary and Exam Preparation

    • Review, Exam Revision And Next Steps

    • Sample Exam 1 Question Booklet

    • Sample Exam 1 Answers And Rationale

    • Module 5 Course Case Study Quiz

    • How To Purchase, Book and Take Your Exam