Course curriculum

  • 1

    ITIL® 4 DPI Module 0: Welcome and introduction

  • 2

    ITIL® 4 DPI Module 1: DPI key concepts

    • DPI key concepts
  • 3

    ITIL® 4 DPI Module 2: DPI scope, key principles and methods

    • DPI scope, key principles and methods
  • 4

    ITIL® 4 DPI Module 3: The role of GRC in DPI

    • The role of GRC in DPI
  • 5

    ITIL® 4 DPI Module 4: DPI and continual improvement

    • DPI and continual improvement
  • 6

    ITIL® 4 DPI Module 5: DPI, communication and organizational change management

    • DPI, communication and organizational change management
  • 7

    ITIL® 4 DPI Module 6: DPI measurement and reporting

    • DPI measurement and reporting
  • 8

    ITIL® 4 DPI Module 7: Improving value streams and practices

    • Improving value streams and practices
  • 9

    Course resources

    • Course resources