Course curriculum

  • 1

    ITIL® 4 DSV Module 0: Welcome and Introduction

  • 2

    ITIL® 4 DSV Module 1: How customer journeys are designed

    • 7-51 How customer journeys are designed
  • 3

    ITIL® 4 DSV Module 2: How to target markets and stakeholders

    • How to target markets and stakeholders
  • 4

    ITIL® 4 DSV Module 3: How to foster stakeholder relationships

    • How to foster stakeholder relationships
  • 5

    ITIL® 4 DSV Module 4: How to shape demand and define service offerings

    • How to shape demand and define service offerings
  • 6

    ITIL® 4 DSV Module 5: How to align expectations, agree details of services

    • How to align expectations, agree details of services
  • 7

    ITIL® 4 DSV Module 6: How to onboard and offboard customers and users

    • How to onboard and offboard customers and users
  • 8

    ITIL® 4 DSV Module 7: How to act to ensure continual value co-creation

    • How to act to ensure continual value co-creation
  • 9

    ITIL® 4 DSV Module 8: How to realize and validate service value

    • 366-422 How to realize and validate service value
  • 10

    ITIL® 4 DSV Module 9: Summary and exam prep

    • Summary and exam prep
  • 11

    Course resources

    • Course resources